We value our customers time & money and hence strive to ensure that they receive their purchased product in the finest of conditions, on or before the committed date. In order to do so, we have partnered with leading logistics/courier companies such as FedEx, UPS, Delhivery, First Flight, Overnite Express & Ecom Express.
Delivery Timeline:
- While the delivery timeline depends upon the delivery address of the customer, but a good range to keep in mind would be 2-5 days. For Metros & Tier 1 cities, it might take anywhere between 3-4 working days to deliver while for Tier 2 & 3 cities & Rural areas it might take 5-7 working days.
Shipping Charges:
- Pan India: We provide free shipping across India.
- The whole order amount will be refunded if the order is cancelled (within 24 hours of placing the order), lost or un-delivered to your preferred location.
- If your parcel is damaged or tampered with when you receive it, then please refuse to accept it. You can call our customer care at 9899645897or mail us at averma03@gmail.com mentioning your order number and we shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Cancellation Policy
PRAKASH WATCH CO. reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
In an event wherein the customer wishes to cancel his/her order post-confirmation, he/she should either call us at 9899645897or email us at averma03@gmail.com stating the ORDER No.
You may cancel an order within 24 hours after placing it. No cancellations are permitted beyond 24 hours barring extenuating circumstances. Any accepted cancellation beyond 24 hours will be exclusively at the discretion of Prakash Watch Co.. You can email us at averma03@gmail.com for any cancellation requests. Cancellation requests are not accepted through phone or online chat services.
SALE
The products ordered during our SALE cannot be cancelled.
Discount coupon codes are not applicable on sale products.
Customized Products/Orders
Customized products cannot be returned or exchanged unless there is a manufacturing defect with the same. There will be no discount available for the customization cost for any product.
Refunds
A cancelled order within 24 hours will result in a credit voucher code for a future purchase or a refund in your bank account. Refunds will be processed in a form of a credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
During peak periods such as Sales or Festive periods, processing returns might be delayed slightly.
Products purchased during Sale will not be eligible for refunds.
At no point in time, will Prakash Watch Co. issue refunds more than the value of the product.